Privacy Policy

Jan 27, 2026

Introduction

Welcome to Palaura, an AI assistant accessible through iMessage and our web platform. Palaura helps you remember important information, set reminders, manage lists, track expenses, and process files. Your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, protect, and share your personal information when you use our services.

By using Palaura, you consent to the data practices described in this policy.

Information We Collect

1. Account Information

What We Collect: Your name, email address, phone number, and authentication credentials.
Purpose: To create and manage your account, verify your identity, and provide customer support.

2. Profile Information

What We Collect: Your name, timezone, locale, and other basic account details you provide.
Purpose: To personalize the AI assistant's responses and deliver reminders at the right time.

3. Communication Data

What We Collect: Messages exchanged with our AI assistant through iMessage and our web platform, including text messages, voice messages (transcriptions), and images you share.
Purpose: To provide AI assistant services and improve response quality.

4. Voice Messages

What We Collect: Audio recordings sent through iMessage, which are transcribed to text using third-party speech-to-text services.
Purpose: To transcribe your voice messages so the AI assistant can understand and respond to your requests.

5. Photos, Images, and Files

What We Collect: Photos, documents, and other files you share during conversations.
Purpose: To process the files you share and provide relevant responses based on their content.

6. Notes and Reminders

What We Collect: Information you ask the AI assistant to remember, reminders you set, and lists you create or maintain.
Purpose: To recall relevant information when you need it, deliver reminders at the right time, and help you manage your lists.

7. Expense Records

What We Collect: Expense entries and settlement records you share with the AI assistant.
Purpose: To help you track spending, calculate balances, and manage expenses.

8. Usage Information

What We Collect: How you interact with our services, features used, conversation history, and engagement patterns.
Purpose: To improve our services and personalize your experience.

9. Device and Technical Information

What We Collect: Device type, operating system, browser type, IP address, and general location data.
Purpose: To optimize our services and ensure security.

10. Payment Information

What We Collect: Billing information processed through Stripe, including payment method details.
Purpose: To process subscription payments. Note: We do not store complete credit card numbers on our servers.

How We Use Your Information

We use the information we collect to:

Provide AI Assistant Services: Process your messages, manage notes and reminders, track expenses, maintain lists, and respond to your questions.
Personalize Your Experience: Use your preferences and usage patterns to provide more relevant and helpful responses.
Improve Our Services: Analyze usage patterns to improve the AI assistant experience. We do not use your personal data to train AI models.
Communicate With You: Send reminder notifications and service updates.
Process Payments: Handle subscription billing and payment processing.
Ensure Safety: Detect and prevent fraud, abuse, and violations of our terms of service.
Legal Compliance: Comply with applicable laws and legal obligations.

AI Processing and Data Analysis

Palaura uses artificial intelligence to provide our services:

Conversation Analysis: Our AI analyzes your conversations to understand your requests and provide relevant responses.
Information Extraction: We use AI to extract and organize key information from your messages, images, and files so it can be recalled when needed.
Web Search: When you ask questions about public information, our AI may perform web searches to provide accurate, up-to-date answers.

We use OpenAI and other third-party AI providers for processing conversations, speech-to-text transcription, and image analysis. Your data is processed in accordance with their respective privacy and security standards.

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

We work with trusted third-party services:

OpenAI: For AI-powered conversation processing
Stripe: For payment processing
Cloud Infrastructure Providers: For data storage and hosting

All service providers are bound by confidentiality agreements and data protection requirements.

For Legal Reasons

We may disclose information:

To comply with legal obligations or court orders
To protect our rights, property, or safety
To prevent fraud or security threats

Data Retention

Active Accounts: We retain your data while your account is active.
Conversation History: Stored for up to 7 days in our session memory for continuity, then summarized.
Notes and Reminders: Stored indefinitely while your account is active, unless you delete them.
Account Deletion: Upon request, we will delete your personal data within 30 days, except where retention is required by law.

Data Security

We implement robust security measures to protect your information:

Encryption: Data is encrypted in transit (TLS) and at rest.
Access Controls: Strict access controls limit who can access your data.
Regular Audits: We conduct regular security assessments.
Secure Infrastructure: We use enterprise-grade cloud infrastructure.

However, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your account and personal data.
Data Portability: Request your data in a portable format.
Opt-Out: Unsubscribe from marketing communications.
Withdraw Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at the email below.

Children's Privacy

Palaura is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website
Sending you an email notification

The "updated_at" date at the top indicates when changes were last made.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

Palaura
Website: palaura.ai
Email: [email protected]

PALAURA AI PTE. LTD. : 7 HOLLAND VILLAGE WAY #05-03 ONE, Holland Village, Singapore 275748
Waffo.com Limited (is an authorised distributor of our products): RM 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, HK

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell your data)
Right to non-discrimination for exercising privacy rights

If you are in the European Economic Area, you have rights under GDPR including:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object

Our legal basis for processing includes consent, contract performance, and legitimate interests.

By using Palaura, you acknowledge that you have read and understood this privacy policy. Thank you for trusting Palaura as your AI assistant.

Last updated: April 8, 2026